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Your 995b account wallet is where every session starts — fund it with Rocket or Upay, check your balance, and move straight into the lobby. Access and availability depend on your local law and eligible region.
Putting money into your 995b account takes a few taps. Open the deposit counter from your signed-in account page — it sits in the wallet section, clearly labelled. Choose Rocket or Upay as your payment route, then follow the fields shown on screen. Enter the amount within the limits displayed in your account, confirm the transfer from your wallet app, and the balance updates in your account once the transaction clears. We do not invent timing figures here — the actual processing window is shown at the counter when you initiate.
Log in and go to the wallet section of your account. The deposit option is listed there — tap it to open the counter.
Select Rocket or Upay from the options shown. Only routes active for your account region will appear in the list.
Type the amount within the limits shown on screen, then confirm the transfer inside your wallet app using the reference details provided.
Once the transaction clears on the payment side, your account balance reflects the deposit. Use the reference number if you need to match the record.
Withdrawals move your account balance back to your Rocket or Upay wallet. Start from the cashier section of your signed-in account — the withdrawal tab is alongside the deposit option. Pick the payout route that matches the wallet you used to deposit, enter the amount you want to withdraw, and complete any identity or wallet-ownership check that your account area prompts you to do. We do not publish a fixed payout window because processing depends on the payment rail and any account checks in progress at the time; the status shown in your transaction history is the accurate figure for your request.
Go to the cashier section after logging in. The withdrawal option sits beside the deposit tab — select it to begin.
Choose Rocket or Upay. The route must match a wallet linked to your account; options outside your setup will not appear.
Type the withdrawal amount within the limits shown on screen. Amounts outside the displayed range will be flagged before you confirm.
Follow any identity or wallet-ownership step your account area displays. Complete it as prompted — this is the only step between request and payout.
Your 995b account may prompt you to complete a verification step before certain transactions are processed. The fields and documents required are shown directly in your account area — we do not publish a fixed list here because the prompts depend on your account status and the transaction type in progress. When a verification step appears, follow the instructions shown on screen, upload only what the form requests, and submit. Do not send documents through any channel other than the one displayed in your account. If a step is unclear, the published support route — live chat in your account — is the right place to ask.
The current verification state of your account is shown there. If a step is pending, the prompt will tell you which form or document is needed.
Upload or enter only what the form in your account asks for. Do not send documents through email, chat or any route outside that form.
The live chat route inside your account connects you to the support team. Raise a verification question there rather than through a third-party channel.
Save a record of any document or form you upload through the account area. It is useful evidence if you need to follow up on a pending check.
The payment routes active on your account depend on your region and account setup. Rocket and Upay are the verified options on this platform for eligible Bangladesh accounts. Bank Transfer is also available as a route in the account cashier. Check the deposit and withdrawal counter in your signed-in account for the current list of active options — what appears there is accurate for your account.
Local mobile wallet for deposits and withdrawals. Select Rocket at the cashier counter and follow the transfer steps shown in your wallet app.
Mobile payment route available at the 995b cashier. Enter the amount and confirm through your Upay app using the reference shown on screen.
Available as a route in the account cashier for eligible accounts. Follow the account and routing details displayed in the transfer form.
Every deposit and withdrawal generates a reference number on both sides — your wallet app and your 995b account history. When the two records carry the same reference, the transaction is matched. If the amounts or statuses differ, the account history page and your wallet receipt are the two documents to compare before contacting support.
The reference shown at the cashier counter is the same one your wallet app records. Note it at the time of the transaction — it is the fastest way to locate the entry in your account history.
Your account transaction history uses status labels such as pending, processing and completed. Match the label to the timeline shown in your wallet app to confirm both sides have cleared.
The full list of your deposits and withdrawals is in the account history section. Filter by date or amount to find a specific entry — the reference number sits alongside each record.
Keep your wallet receipt and the cashier confirmation screen for each transaction. If a mismatch appears, these two items are what the support team will ask you to share.
Account safety on 995b rests on a few practical habits that protect your wallet and your transaction records. Check the domain before you log in, keep your account credentials separate from your wallet app login, and use only the cashier inside your signed-in account for all financial actions. If something looks wrong with a transaction, the live support route is the right first step.
Before entering account credentials, confirm you are on 995b. Bookmark the address directly rather than following links from messages or third-party sites to avoid lookalike pages.
Your 995b account and your Rocket or Upay wallet should be registered under the same identity. Mismatches can trigger a verification hold on withdrawals — resolve them through the account area before initiating a payout.
Only use a Rocket or Upay wallet that belongs to you. The cashier links your account to that wallet; using a wallet registered to another person will result in a verification flag on the account.
Live chat inside your signed-in account is the published contact route for banking questions. Use it to report a delayed transaction, a status mismatch or a verification question — do not share account details through any other channel.
Questions about deposits, withdrawals and account checks come up often for returning accounts. The answers below cover what we hear most — check the account area for anything not listed here.
Rocket and Upay are the verified deposit routes for eligible Bangladesh accounts. Bank Transfer is also available at the cashier. The full list of active options for your account appears in the deposit counter when you are signed in.
Open the transaction history in your account area. Each deposit entry carries a status label and the reference number from the cashier. Match the reference to your wallet receipt to confirm both sides of the transfer.
Any verification step required for your account appears in the cashier before you confirm the withdrawal. Follow the fields shown there. If a check is in progress, the account status page shows the current position.
The minimum amounts for deposits and withdrawals are displayed in the cashier counter when you initiate a transaction. We do not publish fixed figures here as they can vary by payment route and account status.
Keep the reference number from your wallet receipt. Give the transaction a short time to clear, then check your account history again. If the pending status has not updated, bring the reference number to live chat support inside your account.
No. The wallet used for deposits and withdrawals must be registered to the same identity as your 995b account. Using another person's wallet triggers a verification hold. Register your own wallet and complete any identity check shown in your account area.