These terms set out the rules that apply when you open and use a 995b account — including how we handle your wallet activity, what you can do inside the platform, and where access depends on your local law and eligible region. Read them before you start, and reach out to our support team if any part is unclear.
Applies to all account holders
Covers Rocket and Upay wallet use
Access subject to local law and eligible regions
Updated terms notified via account
POLICY POSTURE
How These Terms Work on 995b
By creating a 995b account and using any part of the platform — whether that is browsing the lobby, depositing through Rocket, sending funds via Upay, or opening a live table — you accept these terms in full. They form the entire agreement between you and 995b for any activity conducted through your account. Where local law in your region restricts certain features or transaction types, those restrictions override anything stated here, and your access may be limited or suspended accordingly. We update these terms when rules or platform features change. When that happens, we notify you through your registered account rather than requiring you to monitor an external page. It is your responsibility to review the updated version before continuing to use the platform. If you disagree with a change, the correct step is to stop using the account and contact our support team before your next session. Payment activity — including deposits made through Rocket or Upay and any account wallet balances — is governed by these terms alongside the transaction rules shown at the point of payment. Both sets of rules apply at the same time. Nothing in these terms removes your right to raise a dispute through the contact routes we publish.
Rocket
Upay
Account wallet
Eligible regions only
WHAT THIS COVERS
Where These Terms Apply and Where They Stop
These terms cover your account activity on 995b and the four areas below. Anything outside our direct platform — third-party payment processors, network providers, or external services you access via a link — falls under the rules of that service, not ours. We describe our scope honestly so you know exactly where this policy ends.
Account Access
These terms apply from the moment you open your 995b account and continue for as long as the account remains active. Login method, session behaviour on mobile or browser, and account suspension decisions all fall within this scope.
Wallet Transactions
Deposits and withdrawals processed through Rocket or Upay are covered here. The transaction limits and verification steps shown inside your account at the time of payment also form part of this agreement and cannot be waived.
Site Content
Game lobbies, promotional notices, and any written or visual content published on 995b are owned by or licensed to us. You may use them for personal account activity only — copying, reproducing or redistributing any content is outside the permitted scope.
Third-Party Services
Rocket, Upay and any external network you use to reach 995b operate under their own terms. We are not responsible for outages, delays or policy decisions made by those services, even when they affect a transaction you initiated with us.
YOUR AVAILABLE ACTIONS
What You Can Do Under These Terms
These terms are not one-directional. You have practical choices available to you at any point while your account is active. Inside your account dashboard, you can review your full transaction history — every Rocket deposit, every Upay withdrawal, and every balance movement is logged and visible to you. If you notice an error in your account details, the correction path is through the account settings page; fields that cannot be self-corrected are flagged there with the instruction to contact support. We keep a record of the version of the terms you accepted when you registered, and we can share that on request. If you want to raise a question about how a specific clause applies to your account, our support team handles those queries through the live chat and email routes published on the site. We aim to respond with a clear answer, not a form reply. Closing your account is also your choice — the process is described in the account settings section, and our support team can walk you through the steps if needed.
Review Your Records
Your transaction log inside the account shows every deposit and withdrawal. Filter by date or payment method — Rocket and Upay entries are labelled separately so you can cross-check against your mobile wallet history.
Correct Account Details
Edit your registered name, contact number or email through account settings. If a field is locked for verification reasons, the page shows the support route to follow — do not leave incorrect details uncorrected.
Raise a Clause Question
If a term is unclear or you think it has been applied incorrectly to your account, contact us through the published live chat or email route. Mention the specific clause and your account reference so we can respond precisely.
Request Account Closure
You can close your account at any time. The closure option is in account settings. Any remaining wallet balance must be withdrawn before closure is finalised — the steps and any applicable conditions are shown on that page.
CONTACT ROUTES
How to Reach Us About These Terms
If a clause in these terms affects your account directly — a transaction dispute, an access question, or a request to review the version you accepted — use one of the routes below. We publish only the channels that are active on the site; we do not list routes we cannot staff.
Live Chat
Open the chat icon from any page on 995b to reach our support team directly. This is the fastest route for urgent terms questions, including disputes about a Rocket or Upay transaction that has already been processed.
Email Support
Send a written query to the email address listed in the Contact section of the site. Email is the right route for formal requests — such as asking for a copy of the terms version you accepted at registration or a written response to a dispute.
Account Help Page
The Help section inside your account covers the most common terms-related questions with step-by-step instructions. Check there first for wallet correction, closure steps or transaction record requests before raising a support ticket.
HOW WE HANDLE YOUR DATA
Account Security and Data Handling Under This Policy
Our approach to your account data, cookie use and session security is part of how these terms operate in practice. We describe each area below so you know exactly what we do and where to go if you want to request a change.
Data We Hold
We store the account details you provide at registration, your transaction history including Rocket and Upay records, and session logs. We do not sell or share your data with third parties for marketing. Our privacy policy, linked in the footer, covers retention periods in full.
Cookies and Session Behaviour
We use cookies to keep your session active across mobile and browser. Essential cookies run on every visit; preference and analytics cookies can be adjusted in your browser settings. Blocking essential cookies may prevent account login from completing correctly.
Account Security Steps
Your account password and any verification step shown at login are your responsibility to keep private. If you believe your credentials have been compromised, change your password immediately through account settings and contact live chat to flag the session for review.
Requesting Changes
To request correction or deletion of personal data held on your account, contact our support team by email with your account reference. We process those requests according to the retention rules in the privacy policy and respond in writing.
TERMS FAQ
Common Questions About These Terms
These are the questions we get most often about how the 995b terms apply to real account situations. If your question is not here, the live chat and email routes above will get you a direct answer.
Do these terms apply to my Rocket and Upay deposits?
Yes. Any deposit or withdrawal made through Rocket or Upay falls under these terms alongside the transaction rules shown inside your account at the point of payment. Both sets of rules apply at the same time, so check both before confirming a transaction.
What happens if the terms change after I register?
We notify you through your registered account when terms are updated. The updated version applies from the date shown in the notification. If you continue using your account after that date, you are accepting the revised terms. If you disagree, contact support before your next session.
Can I use 995b if I am in Bangladesh?
Access depends on your local law and whether your region is currently eligible. We do not make blanket availability claims. Check the eligibility notice shown during account registration or account login for the current status applicable to your location.
How do I get a copy of the terms I agreed to when I registered?
Send a request to our support email with your account reference. We keep a record of the version you accepted at registration and can share it in writing. This is also useful if you need to reference a specific clause in a dispute.
What do I do if I think a term has been applied incorrectly to my account?
Contact us through live chat or email, quoting the clause number and your account reference. We review the application of the term against your account record and respond with a written explanation. We do not dismiss disputes through automated replies.
Are there any parts of the platform not covered by these terms?
Third-party services — including Rocket, Upay and any external network you use to access the site — operate under their own separate terms. Our terms cover your 995b account, wallet activity and site content only. External service disruptions are outside our scope.
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