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Using 995b means these terms apply to how your account is created, accessed, and managed. Access and eligibility depend on your local law and the regions where our platform is available — check your position before you start.
These terms set out what 995b is responsible for and what you agree to when you open and use an account. They cover how we handle account data, how transactions are processed through supported rails such as Rocket and Upay, and what steps apply when something goes wrong. Eligibility to use this platform depends on your local law and the regions where 995b operates — we do not confirm access for any jurisdiction where online gaming is restricted or prohibited by applicable legislation. We keep our terms in plain language so you can read them without a legal dictionary. When a policy changes, we publish the updated version on this page and note the revision date at the top. If you continue using your account after a change goes live, that counts as your acceptance of the updated terms. Where a conflict exists between the general terms and a specific rule — say, a rule about account wallets or transaction limits — the specific rule applies to that situation. Any questions about what these terms mean for your account can be sent to our support team via the contact routes listed on this page. We aim to respond within a reasonable period, though we do not state a fixed SLA here. Your Rocket or Upay transaction records, visible in your account wallet, are part of the documentation covered by these terms.
Deposits and withdrawals processed via Rocket are logged in your account wallet. Transaction records are covered under these terms and can be reviewed in your account history at any time without contacting support.
Upay is a supported payment rail. Your Upay transaction data is handled under the same data policy that covers all account activity — stored securely and accessible through your account page.
Access depends on your local law and the region your account is registered in. We do not confirm availability for restricted jurisdictions — it is your responsibility to verify eligibility before opening or continuing to use an account.
When these terms are updated, the revised version is published here with a new date. Continued use of your account after publication means you accept the changes. We do not send individual notices for minor policy edits.
These terms cover your account on 995b and the actions you take through it — from login to transaction. Understanding scope helps you know what is inside this policy and what sits outside it.
Creating, logging in to, and managing your 995b account falls within these terms. This includes password resets, device sessions, and account verification steps as shown in your account settings.
Deposits and withdrawals through Rocket and Upay are within scope. The terms cover how those transactions are recorded, disputed, and resolved — not the payment provider's own policies, which are separate.
Game content from studios available on this platform — including CQ9, Bigtime Gaming, Joker, and Microgaming — is covered for access and display. Individual studio terms for their own products are outside our policy scope.
External services you reach through links on our platform — including payment gateways or identity verification tools — operate under their own terms. We are not responsible for third-party policies or practices.
You have several concrete actions available to you under this policy. First, you can review your full transaction history — Rocket deposits, Upay transfers, and any other account activity — directly from the wallet section of your account without needing to request it from support. Second, if your account details are incorrect — your registered contact information, for example — you can update them through the account settings page. We do not require you to raise a ticket for basic profile corrections. Third, if you believe a record is wrong or a policy has been applied incorrectly to your account, you can raise that with our support team. Use the live chat or email route, describe the issue clearly, and reference the transaction ID or account action in question. Fourth, if you want to request changes to how your data is handled — or ask what data we hold — submit that request through the support route marked for account queries. We will confirm receipt and process it in line with applicable data rules for your region.
Your account wallet shows all logged activity. Open the transactions section after login to see a full history of deposits, withdrawals, and account credits — no support request needed for standard records.
Update your registered email, phone, or contact details through account settings. For identity-verified accounts, some changes may require a verification step as shown on the settings page.
Send a message through live chat or email with your account reference and the specific policy clause or transaction you are asking about. We address policy questions through the same support routes as account help.
To ask what account data we hold or to make a data-handling request, use the account query support route. Include your account ID and the nature of your request so we can route it correctly.
If you have a question about these terms, a transaction dispute, or a data request, use the support routes below. These are the channels we actually monitor — do not send policy questions to addresses not listed here.
The quickest route for account or policy questions. Open the chat widget from any page while logged in. Describe your issue and include your account reference for faster handling.
For written records of policy questions or data requests, use the support email listed in your account settings. Include your account ID and a clear description of the issue in the subject line.
The help centre covers common policy questions, account access steps, and transaction FAQs. Check it first — many policy questions are answered there without needing to open a ticket.
We take account security and data handling seriously. Your account credentials are stored using standard encryption practices. We use session cookies to keep you logged in across supported browsers and devices — you can manage cookie preferences through your browser settings, though disabling certain cookies may affect how the platform loads. Transaction data tied to Rocket and Upay activity is retained for the period required under applicable financial record rules. If you want to know the specific retention period for your account data, ask via the support route above. We do not share your personal account data with third parties for marketing purposes. Studios providing game content — CQ9, Bigtime Gaming, Joker, Microgaming — receive only the session data needed to load their titles in your lobby; they do not receive your payment details.
Account passwords and session tokens are stored using encryption standards consistent with current web security practices. We do not store plain-text credentials. If you suspect unauthorised access, change your password immediately from account settings.
We use functional and analytics cookies to support account sessions and understand how the platform is used. You can review and adjust cookie preferences through your browser. Blocking functional cookies may affect login and wallet features.
We retain account and transaction data for the period required by applicable rules in your region. After that period, data is deleted or anonymised. Rocket and Upay transaction logs follow the same retention schedule as general account data.
To request details about your stored data or to ask about deletion, use the account support route. Reference your account ID and state clearly that it is a data-handling request so we can direct it to the right team.
Common questions about how these terms work, what they cover, and what your options are as an account holder.
Access and eligibility depend on your local law and the regions where this platform is available. If online gaming is restricted under the laws where you are located, these terms do not authorise you to use the platform — eligibility is your responsibility to confirm before opening an account.
Log in to your account and open the wallet or transaction history section. All Rocket and Upay activity is logged there. You do not need to contact support to view standard records — they are available directly from your account page.
When we update these terms, the revised version is published on this page with a new effective date. If you continue using your account after the update goes live, that is treated as your acceptance. We recommend checking this page periodically if you want to stay current.
Yes. Most profile details — registered email, phone number, contact preferences — can be updated through the account settings page. Identity-verified accounts may require a verification step as shown in settings. For anything you cannot change yourself, contact support via live chat or email.
Send a message through live chat or email. Include your account reference, the clause or section you are asking about, and a brief description of your situation. Policy questions go through the same support routes as general account queries — no separate channel is needed.
Studios such as CQ9, Bigtime Gaming, Joker, and Microgaming receive only the session data needed to load and run their titles in your account. They do not receive your payment details, wallet balance, or personal contact information. Data sharing with studios is limited to what is technically required for game delivery.